Return & Refund Policy

At Organic Herb, we value your satisfaction and trust. Our goal is to deliver 100% authentic and high-quality herbal products to every customer. If you are not completely satisfied with your purchase, we’re here to help!

🔁 Return Policy

  • You can return the product within 7 days of delivery, provided it is unopened, unused, and in its original packaging.

  • Once your return is received and inspected, we will notify you via email or phone about the approval or rejection of your return.

  • Return shipping costs are the responsibility of the customer unless the product received is damaged, expired, or incorrect.

💰 Refund Policy

  • Approved returns will be refunded within 7–10 business days through your original payment method (Bank Transfer / Easypaisa / JazzCash, etc.).

  • In case of cash-on-delivery orders, refund will be processed through a bank or wallet transfer.

  • Shipping and handling charges are non-refundable.

🧴 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened or used herbal capsules, powders, or majoon

  • Products without original packaging or seal

  • Items purchased on sale, promotion, or clearance

🚚 Damaged or Wrong Product

If you receive a damaged, leaked, or incorrect item, please contact us within 48 hours of delivery with a clear photo or video proof.
Our support team will arrange a free replacement or full refund, whichever you prefer.

📞 Contact Us

If you have any questions about returns, refunds, or exchanges, feel free to contact our support team:

📧 Email: organicherbstore1@gmail.com
📱 WhatsApp: +92 344 3694538
📍 Address: Karimabad Road Near by Sarina Hotel Hunza, Hunza Pakistan